Refund policy
StatLine VIP is a subscription for continuously-delivered, time-sensitive insights. We publish a clear refund approach, on top of the rights you have under the Australian Consumer Law.
Last updated: 18 April 2026
1. Your consumer rights always apply
Nothing in this policy limits the consumer guarantees that apply under the Australian Consumer Law (Schedule 2, Competition and Consumer Act 2010 (Cth)). If a service is not provided with due care and skill, is unfit for its stated purpose, or does not match its description, you are entitled to a remedy — a refund, re-supply, or compensation as appropriate — and those rights sit on top of the specific circumstances set out below.
2. When we’ll refund you
- Access failure. If Stripe processed your payment but you never received VIP Telegram access and we couldn’t fix it within 72 hours, we’ll refund the affected period in full.
- Billing error. Duplicate charges, or charges after a cancellation we failed to action, are refunded in full.
- First 24 hours. If you subscribe and realise VIP isn’t for you within 24 hours of your first charge, and you haven’t consumed meaningful VIP content (we’ll judge this fairly), email us — we’ll refund.
- Material service failure. If we remove material functionality you paid for and there’s no reasonable substitute, we’ll pro-rate a refund for the unused period.
3. When we won’t refund
- Bets you lost. We publish insights, not advice. We don’t take a cut of your wins and we don’t cover your losses.
- A period where VIP access was active but you chose not to read the picks.
- Accounts terminated for a material breach of the Terms or Acceptable Use Policy — including sharing VIP invite links, scraping, reselling, or automated rebroadcast of picks.
- Subscriptions you simply forgot to cancel. To cancel, email admin@statlineaus.com and we’ll process it within one business day.
4. How to request a refund
- Email support@statlineaus.com from the same email address as your subscription.
- Include the date of charge, the approximate amount, and a one-line explanation.
- We’ll acknowledge within 2 business days and respond within 10 business days. Approved refunds are processed back to the original payment method via Stripe — clearing time is then up to your bank (usually 5–10 business days).
5. If we can’t agree
If you aren’t satisfied, you have the right to escalate — to your state or territory consumer protection agency (e.g. NSW Fair Trading, Consumer Affairs Victoria), the ACCC, or the appropriate civil tribunal. These rights are in addition to the dispute resolution process set out in our Terms of service.